Uber Auto moves to cash-only mode to counter subscription-based platforms in India

Uber Auto has moved to cash-only model for commuters across India. “Given the industry’s shift towards a subscription-based model for drivers, we have decided to align our approach accordingly so as not to be at a competitive disadvantage,” said an Uber spokesperson to The Hindu on Tuesday (February 18, 2025).

Uber Auto was company’s most used product in 2024.

The subscription-based model for auto drivers is currently being offered by the ride hailing platforms like Rapido which charges around ₹19 for a day’s login on to the platform.

The U.S. based company mentioned in the new terms and conditions that “fares shown in the app are suggested, but you and the driver partner may agree on a different amount.”

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“All payments must be made directly to the driver partner, as Uber does not charge any commission or process or track payments,” the new terms said.

Uber said that it acts solely as a technology platform, connecting riders with independent driver partners and does not provide transportation services.

Uber balances (credits) will not be applicable to pay for the Auto rides.

However, Uber has not yet disclosed its subscription fee, if any, for the Auto drivers in the country.